Entry Level IT Support

Collabera Inc.; New Jersey; Hybrid; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Long-term disability insurance

Short-term disability insurance

Paid parking/public transportation

Paid time off / holidays / parental-le

Job summary

Collabera Inc. in Pennington, NJ is hiring an Entry Level IT Support role on an 18-24 month contract with potential for full-time conversion.

The position offers a hybrid work arrangement with four days onsite per week and standard business hours. Responsibilities include providing first-line technical support via phone and live chat, troubleshooting basic MS applications, documenting incidents, and escalating complex issues to second-line teams while collaborating with global partners to

Qualifications

• Entry level grads or people looking to go into IT.
• Team player with ability to collaborate with global partners.
• Strong organizational skills and ability to prioritize workload.
• Ability to multitask and meet performance targets.

Responsibilities

• Provide first-line technical support to internal users through phone and live chat.
• Troubleshoot basic issues related to MS applications and proprietary systems.
• Document incidents, troubleshooting steps, and resolutions in support tickets.
• Escalate unresolved issues to second-line support teams with accurate documentation.
• Work closely with peers, technical SMEs, and global support teams.
• Prioritize multiple requests while maintaining SLA expectations.

Skills

Technical support

Customer service

Multitasking

Documentation

Education

Entry-level grads

Tools

MS Office

Job description

Location: Pennington, NJ 08534
Work Arrangement:Hybrid (4 day onsite in a week)
Client Industry:Banking/Finance
Duration:18-24 Months Contract [Possibility of FTE Conversion]
Schedule:Monday to Friday, 8 AM – 5 PM EST

About the Role

We are hiring aEntry Level IT Support. This is a fantastic opportunity to work with one of the Fortune 10 companies in the U.S.

Key Responsibilities

• Provide first-line technical support to internal users through phone and live chat.
• Troubleshoot basic issues related to MS applications and proprietary systems.
• Manage multiple live chats while maintaining a high level of customer service.
• Identify, troubleshoot, and resolve basic technical issues within established guidelines.
• Clearly document incidents, troubleshooting steps, and resolutions in support tickets.
• Escalate unresolved issues to second-line support teams with accurate and detailed documentation.
• Work closely with peers, technical Subject Matter Experts, and global support teams.
• Prioritize multiple requests while maintaining service-level and quality expectations.

What We’re Looking For

• Entry level college/university grads or People looking to go into IT.
• Work well as a team and build relationships to the global partners.
• Excellent organizational skills, with the ability to prioritize workload.
• Ability to multitask and maintain focus on all areas of responsibility concurrently.
• Ability to consistently meet or exceed performance targets and goals correlated with customer service and call/chat handling.
• Able to work in a fast-paced environment.

Compensation

Hourly Rate:$23 – $25 per hour
This range reflects base compensation and may vary based on location, market conditions, experience, and candidate qualifications.

The Company offers the following benefits for this position, subject to applicable eligibility requirements:

• medical insurance
• dental insurance
• vision insurance
• 401(k) retirement plan
• life insurance
• long-term disability insurance
• short-term disability insurance
• paid parking/public transportation
• (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)

About Us

At Collabera, we don’t just offer jobs—we build careers. As a global leader in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people-first approach, we empower you to achieve your full potential. Join us and be part of a company that values passion, integrity, and making an impact.