Technical Support Specialist

Collabera; Addison (TX); Hybrid; USD 32,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Long-term disability insurance

Short-term disability insurance

Paid parking/public transportation

Paid time off

Job summary

Collabera is seeking a First Line IT Support / Service Desk professional to assist internal employees from Chandler, AZ; Addison, TX, and Hopewell, NJ in a hybrid setup. The team operates within a 24/7 global service desk environment, delivering prompt technical assistance.

You will troubleshoot Windows 10/11, MS Office/Office 365, SharePoint, Citrix, VPN and Cisco AnyConnect, while maintaining excellent customer service and meeting call/chat performance targets.

Qualifications

• Recent graduates welcomed to apply.
• 1–3 years IT support or customer service experience.
• Strong communication and multitasking skills.
• Ability to document and escalate issues to 2nd-line support.

Responsibilities

• Provide basic troubleshooting for Windows 10/11, Office 365, SharePoint, Citrix, VPN.
• Assist internal employees via phone and chat in a 24/7 service desk.
• Meet call/chat performance targets.
• Document tickets clearly and escalate unresolved issues.

Skills

First-Line IT Support

Troubleshooting

Customer Service

Communication

Ticket Documentation

Escalation

Tools

Windows 10/11

MS Office/Office 365

SharePoint

Citrix

VPN

Cisco AnyConnect

Job description

Job Title: IT Tech Support
Location:Chandler, AZ; Addison, TX; Hopewell, NJ
Work Arrangement: Hybrid
Client Industry: Enterprise BFSI client
Duration: 12+ Months Contract
Schedule: Monday to Friday, Standard working hours

About the Role

This is aFirst Line IT Support / Service Desk rolefocused on providing technical assistance to internal employees through phone and chat in a24/7 global service desk environment. The role involves basic troubleshooting ofWindows 10/11, MS Office/Office 365, SharePoint, Citrix, VPN, and Cisco AnyConnect, while maintaining excellent customer service and meeting call/chat performance targets. Candidates should have1-3 years of IT support or customer service experience, strong communication and multitasking skills, and the ability to document and **escalate** unresolved issues to 2nd-line support teams.

Qualification - Please read carefully

• All Recent Graduate, Fresher, Recent college pass out, Trainees/interns, Pursuing to be completed education/bachelors soon, are welcomed.
• Someone worked for less than or almost 3 or more years and are about to complete their current project or completed the project are also requested to apply if interested!
• People who are looking to begin their careers back again, this could be the role you are looking for!
• First-Line IT Support & Troubleshooting- Basic stuff ! Windows 10/11, MS Office/Office 365, Citrix, VPN, Cisco AnyConnect.
• Customer Service & Great Communication- Strong phone/chat support, client care, and clear ticket documentation.
• Showing up Attitude, need to be responsible, have the commitement!

Compensation

Hourly Rate: $23 - $24 per hour
This range reflects base compensation and may vary based on location, market conditions, experience, and candidate qualifications.

Benefits

The Company offers the following benefits for this position, subject to applicable eligibility requirements:
medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)

About Us

At Collabera, we don’t just offer jobs—we build careers. As a global leader in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people-first approach, we empower you to achieve your full potential. Join us and be part of a company that values passion, integrity, and making an impact.