Hybrid IT Support Associate Entry Level

Collabera Inc.; New Jersey; Hybrid; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Long-term disability insurance

Short-term disability insurance

Paid parking/public transportation

Paid time off / holidays / parental-le

Job summary

Collabera Inc. in Pennington, NJ is hiring an Entry Level IT Support role on an 18-24 month contract with potential for full-time conversion.

The position offers a hybrid work arrangement with four days onsite per week and standard business hours. Responsibilities include providing first-line technical support via phone and live chat, troubleshooting basic MS applications, documenting incidents, and escalating complex issues to second-line teams while collaborating with global partners to

Qualifications

• Entry level grads or people looking to go into IT.
• Team player with ability to collaborate with global partners.
• Strong organizational skills and ability to prioritize workload.
• Ability to multitask and meet performance targets.

Responsibilities

• Provide first-line technical support to internal users through phone and live chat.
• Troubleshoot basic issues related to MS applications and proprietary systems.
• Document incidents, troubleshooting steps, and resolutions in support tickets.
• Escalate unresolved issues to second-line support teams with accurate documentation.
• Work closely with peers, technical SMEs, and global support teams.
• Prioritize multiple requests while maintaining SLA expectations.

Skills

Technical support

Customer service

Multitasking

Documentation

Education

Entry-level grads

Tools

MS Office

Job description

Collabera Inc. in Pennington, NJ is hiring an Entry Level IT Support role on an 18-24 month contract with potential for full-time conversion.

The position offers a hybrid work arrangement with four days onsite per week and standard business hours. Responsibilities include providing first-line technical support via phone and live chat, troubleshooting basic MS applications, documenting incidents, and escalating complex issues to second-line teams while collaborating with global partners to