IT Support

Collabera Inc.; Jacksonville (FL); On-site; USD 25,000 - 28,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Life insurance

Disability insurance

Paid time off

Paid holidays

Job summary

Collabera is hiring a Technical Support professional on a contract basis to join our client in the Banking and Financial sector. This role is onsite across multiple U.S. locations including Jacksonville, FL.

You will assist customers, troubleshoot incidents, and collaborate with global partners to resolve issues. The ideal candidate has 1–3 years' experience in call center or tech support, strong organizational skills, and the ability to work in a fast-paced environment.

Qualifications

• 1–3 years of relevant technical support experience.
• Strong teamwork and relationship-building with global partners.
• Excellent organizational and workload prioritization skills.
• Ability to multitask in a fast-paced environment and meet targets.

Skills

1-3 years experience

Team collaboration

Organizational skills

Multitasking

Customer service focus

Fast-paced environment

Tools

Windows 10/11

MS Office / Office 365

SharePoint

Skype

ITSM Remedy

Job description

Location: Jacksonville, FL/ Chandler, AZ/ Hopewell, NJ/ Addison, TX
Work Arrangement: Onsite
Client Industry: Banking and Financial
Duration: 12 Months Contract

About the Role

We are hiring aTechnical Support to join our client on a contract basis. This is a fantastic opportunity to work with one of the most innovative Banking and Financial companies in the U.S.

Key Responsibilities

Job Description

Required Skills

• Requires 1-3 years of experience
• Work well as a team and build relationships to the global partners.
• Excellent organizational skills, with the ability to prioritize workload.
• Ability to multitask and maintain focus on all areas of responsibility concurrently.
• Abilityto consistently meet or exceed performance targets and goals correlated with customer service and call/chat handling.
• Able to work in a fast-paced environment.

Desired Skills

• Technology Call Center and or Customer Service experience.
• Ability to utilize multiple resources to determine causes and resolutions of problems and incidents.
• Hardware Support – Windows 10/11,
• Software - MS Office suite, Office 365, SharePoint, Skype
• ITSM Remedy (not essential)

Compensation

Hourly Rate: $18 – $20 per hour
This range reflects base compensation and may vary based on location, market conditions, experience, and candidate qualifications.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)

About Us

At Collabera, we don’t just offer jobs—we build careers. As a global leader in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people-first approach, we empower you to achieve your full potential. Join us and be part of a company that values passion, integrity, and making an impact.