IT Support

Collabera Inc.; Chandler, Northern (AZ, KY); Hybrid; USD 32,000 - 34,000; Full time

Benefits offered by this job

medical insurance

dental insurance

vision insurance

401(k) retirement plan

life insurance

long-term disability insurance

short-term disability insurance

paid parking/public transportation

paid time, paid sick and safe time, |–

Job summary

Collabera, a global talent solutions company, seeks an Entry Level IT Support in Chandler, AZ. This hybrid role requires four days onsite weekly, with standard hours 8:00 AM–5:00 PM Arizona Time, Monday to Friday, to support internal users by phone and live chat.

You’ll troubleshoot basic MS applications and proprietary systems, document incidents, and escalate complex issues to second-line teams while collaborating with global peers to meet service levels and provide strong customer service.

Qualifications

• Entry level college/university grads or people looking to go into IT.
• Work well as a team and build relationships to the global partners.
• Excellent organizational skills, with the ability to prioritize workload.
• Ability to multitask and maintain focus on all areas of responsibility concurrently.
• Ability to consistently meet or exceed performance targets and goals correlated with customer service and call/chat handling.
• Able to work in a fast-paced environment.

Responsibilities

• Provide first-line technical support to internal users through phone and live chat.
• Troubleshoot basic issues related to MS applications and proprietary systems.
• Manage multiple live chats while maintaining a high level of customer service.
• Identify, troubleshoot, and resolve basic technical issues within established guidelines.
• Clearly document incidents, troubleshooting steps, and resolutions in support tickets.
• Escalate unresolved issues to second-line support teams with accurate and detailed documentation.
• Work closely with peers, technical Subject Matter Experts, and global support teams.
• Prioritize multiple requests while maintaining service-level and quality expectations.

Job description

Location:Chandler, AZ 85224
Work Arrangement:Hybrid (4 day onsite in a week)
Client Industry:Banking/Finance
Duration:18-24 Months Contract [Possibility of FTE conversion]
Schedule:Monday to Friday, 8 AM – 5 PMArizona Time

About the Role

We are hiring aEntry Level IT Support. This is a fantastic opportunity to work with one of the Fortune 10 companies in the U.S.

Key Responsibilities

• Provide first-line technical support to internal users through phone and live chat.
• Troubleshoot basic issues related to MS applications and proprietary systems.
• Manage multiple live chats while maintaining a high level of customer service.
• Identify, troubleshoot, and resolve basic technical issues within established guidelines.
• Clearly document incidents, troubleshooting steps, and resolutions in support tickets.
• Escalate unresolved issues to second-line support teams with accurate and detailed documentation.
• Work closely with peers, technical Subject Matter Experts, and global support teams.
• Prioritize multiple requests while maintaining service-level and quality expectations.

What We’re Looking For

• Entry level college/university grads or People looking to go into IT.
• Work well as a team and build relationships to the global partners.
• Excellent organizational skills, with the ability to prioritize workload.
• Ability to multitask and maintain focus on all areas of responsibility concurrently.
• Ability to consistently meet or exceed performance targets and goals correlated with customer service and call/chat handling.
• Able to work in a fast-paced environment.

Compensation

Hourly Rate:$23 – $25 per hour
This range reflects base compensation and may vary based on location, market conditions, experience, and candidate qualifications.

The Company offers the following benefits for this position, subject to applicable eligibility requirements:

• medical insurance
• dental insurance
• vision insurance
• 401(k) retirement plan
• life insurance
• long-term disability insurance
• short-term disability insurance
• paid parking/public transportation
• paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable

About Us

At Collabera, we don’t just offer jobs—we build careers. As a global leader in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people-first approach, we empower you to achieve your full potential. Join us and be part of a company that values passion, integrity, and making an impact.