Technical Support Specialist

Collabera Inc.; Chandler, Northern (AZ, KY); Hybrid; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Long-term disability insurance

Short-term disability insurance

Paid parking/public transportation

Paid time off

Job summary

Collabera Inc. is seeking an IT Technical Support role with hybrid work in the United States. The position covers technical support for MS apps, proprietary systems, and hardware/software issues via phone and chat.

It requires handling multiple chats, documenting tickets in ITSM Remedy, and collaborating with regional/global teams for smooth IT operations. The role expects strong troubleshooting, excellent communication, and the ability to work in a fast-paced 24x7 environment.

Qualifications

• Experience in IT support or customer service.
• Strong troubleshooting skills for Windows OS, MS Office, Office 365, VPN, Citrix, and networking issues.
• Ability to manage multiple tasks and prioritize workload.
• Excellent communication and client service skills.
• Ability to work in a fast-paced 24x7 environment.

Responsibilities

• Provide technical support for MS applications, proprietary systems, and hardware/software issues via phone and chat.
• Handle multiple live chats simultaneously and ensure timely resolution or elevate to 2nd line teams.
• Log and document tickets clearly in ITSM Remedy for seamless issue tracking.
• Meet or exceed performance targets for response time, resolution, and customer satisfaction.
• Collaborate with regional and global teams to ensure smooth IT operations.

Skills

Troubleshooting

Multi-tasking

Communication skills

Fast-paced environment

VPN/Citrix networking

Windows troubleshooting

Tools

Remedy ITSM

Job description

Job Title: IT Technical Support Role

Work Arrangement: Hybrid
Client Industry:BankingDuration:12-18 Months
Schedule:Monday to Friday, 8 AM - 5 PM MST / CST

Key Responsibilities:

• Provide technical support for MS applications, proprietary systems, and hardware/software issues via phone and chat.
• Handle multiple live chats simultaneously and ensure timely resolution or elevate to 2nd line teams.
• Log and document tickets clearly in ITSM Remedy for seamless issue tracking.
• Meet or exceed performance targets for response time, resolution, and customer satisfaction.
• Collaborate with regional and global teams to ensure smooth IT operations.

Required Skills:

Experience in IT support or customer service.

• Strong troubleshooting skills for Windows OS, MS Office, Office 365, VPN, Citrix, and networking issues.
• Ability to manage multiple tasks and prioritize workload efficiently.
• Excellent communication and client service skills.
• Experience with ITSM Remedy (preferred but not essential).
• Ability to work in a fast-paced 24x7 environment.

Compensation

Hourly Rate:$22 - $24 per hour
This range reflects base compensation and may vary based on location, market conditions, experience, and candidate qualifications.

• The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)

About Us

At Collabera, we don't just offer jobs - we build careers. As a globalVisionary in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people-first approach, we empower you to achieve your full potential. Join us and be part of a company that values passion, integrity, and making an impact.