Technical Support Specialist

Collabera; Chandler (AZ); On-site; USD 25,000 - 28,000; Part time

Benefits offered by this job

medical insurance

dental insurance

vision insurance

401(k) retirement plan

life insurance

long‑term disability insurance

short‑term disability insurance

paid parking/public transportation

paid time off

paid sick and safe time

hours of paid vacation time

weeks of paid parental leave

paid holidays annually - as applicable

Job summary

Collabera is hiring an IT Service Desk Analyst to join the Global Service Desk on a 12-month contract in Chandler, AZ. This onsite role provides first-line voice and chat support, basic troubleshooting, and exceptional client care to internal employees across global regions.

You will handle MS applications and proprietary tools, document tickets, and collaborate with regional teams to meet service targets. The role requires 1–3 years of IT service desk experience, strong communication,

Qualifications

• 1–3 years of experience in IT Service Desk, Help Desk, or similar support role.
• Excellent client care and customer service skills with strong written/verbal communication.
• Strong organizational skills and ability to prioritize tasks in a fast-paced environment.
• Proven ability to multitask, managing multiple chats/calls simultaneously.
• Experience with: Windows 10/11; MS Office Suite, Office 365, SharePoint, Skype; Citrix, VPN, Cisco AnyConnect; Remedy (preferred, not required).

Responsibilities

• Provide first-line support for internal employees via phone and chat channels.
• Troubleshoot basic MS applications and proprietary systems.
• Handle up to 2 simultaneous chat support requests, ensuring high-quality service.
• Log, categorize, and document tickets accurately for escalation when necessary.
• Collaborate with regional and global partners to resolve issues effectively.
• Consistently meet service desk performance targets and client care metrics.
• Participate in training and leverage peer/SME support to expand technical knowledge.

Skills

Customer service

Multitasking

Task prioritization

Communication skills

First line support

Tools

Windows 10/11

MS Office Suite

Office 365

SharePoint

Skype

Citrix

VPN

Cisco AnyConnect

Remedy

Job description

Job Title: IT Service Desk Analyst (1st Line Support)
Location: Chandler, AZ
Work Arrangement: Onsite
Client Industry: Financial Services
Duration: 12 Months Contract
Schedule: 24/7 Global Service Desk (Shift-based, must be flexible for nights/weekends as scheduled)

About the Role

We are hiring an IT Service Desk Analyst to join our client’s Global Service Desk team on a contract basis. This is a fantastic opportunity to support internal employees across global regions while enhancing your IT skills in a dynamic and fast‑paced environment. You’ll provide first‑line voice and chat support, basic troubleshooting, and ensure exceptional client care while partnering with global teams to deliver best‑in‑class service.

Key Responsibilities

• Provide first‑line support for internal employees via phone and chat channels.
• Troubleshoot basic MS applications and proprietary systems.
• Handle up to 2 simultaneous chat support requests, ensuring high‑quality service.
• Log, categorize, and document tickets accurately for escalation when necessary.
• Collaborate with regional and global partners to resolve issues effectively.
• Consistently meet service desk performance targets and client care metrics.
• Participate in training and leverage peer/SME support to expand technical knowledge.

What We’re Looking For

• 1-3 years of experience in IT Service Desk, Help Desk, or similar support role.
• Excellent client care and customer service skills with strong written/verbal communication.
• Strong organizational skills and ability to prioritize tasks in a fast‑paced environment.
• Proven ability to multitask, managing multiple chats/calls simultaneously.
• Experience with:
  • Hardware: Windows 10/11
  • Software: MS Office Suite, Office 365, SharePoint, Skype
  • Network Tools: Citrix, VPN, Cisco AnyConnect
  • ITSM tools: Remedy (preferred, not required)

Compensation

• $18 - $ 20 per hour
• This reflects base compensation and may vary based on candidate qualifications.

Benefits

• medical insurance
• dental insurance
• vision insurance
• 401(k) retirement plan
• life insurance
• long‑term disability insurance
• short‑term disability insurance
• paid parking/public transportation
• paid time off
• paid sick and safe time
• hours of paid vacation time
• weeks of paid parental leave
• paid holidays annually - as applicable.

About Us

At Collabera, we don’t just offer jobs—we build careers. As a global leader in talent solutions, we provide opportunities to work with top organizations, cutting‑edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people‑first approach, we empower you to achieve your full potential. Join you and be part of a company that values …  … ….