Entry-Level IT Service Desk Technician (Tier I)

Leidos; Norfolk (VA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Health and Wellness programs

Paid Leave

Retirement

Job summary

A leading technology firm in Norfolk, VA is seeking multiple entry-level technicians for Tier I technical support. Responsibilities include diagnosing software, hardware, and network issues while providing step-by-step solutions to clients. Candidates should possess strong communication skills, problem-solving abilities, and relevant certifications. A high school education is required, along with the ability to work flexible shifts.

Qualifications

• 1-3 years general experience or equivalent combination of experience and college level education.
• Must be a US Citizen.
• Able to work assigned shifts as needed.

Responsibilities

• Use automated information systems to analyze routine situations.
• Resolve problems independently or collaborate to resolve issues.
• Interact with individuals on all organizational levels.

Skills

Superior skills in both written and verbal communication

Strong problem-solving skills

Ability to effectively document issues

Understanding NMCI internal structure

Education

High school education or equivalent

8570 certification - CompTIA Network +, A +, or Security +CE

Tools

HPSM ticketing

Knowledge Management System

Job description

A leading technology firm in Norfolk, VA is seeking multiple entry-level technicians for Tier I technical support. Responsibilities include diagnosing software, hardware, and network issues while providing step-by-step solutions to clients. Candidates should possess strong communication skills, problem-solving abilities, and relevant certifications. A high school education is required, along with the ability to work flexible shifts.