Service Desk Analyst Associate

TriCom Technical Services; Roseville (CA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

100% paid employee Medical/Dental Benefits

Paid time off

Paid Holidays

401(k) with company match

Job summary

A California-based technical services company is hiring for an entry-level Tier-1 technical support role. This position focuses on providing first contact resolution for routine software and hardware issues. Responsibilities include troubleshooting, documenting incidents, and maintaining customer satisfaction. Ideal candidates are recent graduates or those with 0-2 years of experience, demonstrating strong skills in Windows, customer service, and communication. Competitive benefits include paid medical/dental, time off, and 401(k) with a company match.

Qualifications

• 0-2 years of experience in technical support or a related field.
• Understanding of business workflows for supported functions.
• Reliable attendance and ability to work flexible hours.

Responsibilities

• Deliver Tier-1 technical customer support.
• Troubleshoot and restore basic technical services.
• Document all incidents accurately in the ticketing system.
• Follow workflows and escalation procedures.
• Maintain high customer satisfaction.

Skills

Proficiency with Microsoft Windows

Strong interpersonal skills

Customer service skills

Ability to multitask and prioritize

Job description

Summary

This entry‑level Tier‑1 technical support role focuses on providing first contact resolution for routine software and hardware issues. The position involves troubleshooting, documenting incidents, escalating when necessary, and maintaining strong customer satisfaction. Candidates should be recent graduates or individuals with 0‑2 years of experience eager to begin a career in technical support.

Responsibilities

• Deliver Tier‑1 technical customer support.
• Troubleshoot and restore basic technical services.
• Document all incidents accurately in the ticketing system.
• Follow workflows and escalation procedures.
• Maintain high customer satisfaction.
• Provide shift coverage as needed.

Qualifications

• Proficiency with Microsoft Windows and Office (Outlook, Word, Excel).
• Understanding of business workflows and operations for supported functions.
• Strong interpersonal and customer service skills.
• Ability to multitask, prioritize, and stay organized.
• Professional communication across email, phone, video, and in person.
• Reliable attendance and ability to work between 7AM‑7PM (8‑hour shifts).
• Positive, professional demeanor and ability to work well with others.
• Willingness to accept supervision and collaborate.
• Ability to handle confidential information.
• Ability to stay flexible and perform under pressure.
• H1‑B Visa sponsorship available for this position.

Benefits

This is a 6‑12‑month Contract opportunity with our California‑based client. 100% paid employee Medical/Dental Benefits, Paid time off, Paid Holidays, and 401(k) (with immediately vested company match) available.