Tier 1 IT Help Desk Technician – On-site & Growth

Ignite IT; Washington (District of Columbia); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k) with matching

Health insurance

Paid time off

Professional development assistance

Job summary

A technology support company is seeking a reliable Junior Service Desk Technician to provide first-line technical support in Washington D.C. This entry-level role involves assisting users with hardware and software issues, with a focus on customer service. Candidates should have 1-3 years of experience and strong problem-solving skills. The position is 100% on-site and offers various benefits including health and dental insurance, along with professional development assistance.

Qualifications

• 1-3 years of experience in a technical support or help desk role.
• Basic knowledge of Windows 10/11 and Microsoft Office Suite.
• Strong communication and interpersonal skills.

Responsibilities

• Serve as the initial point of contact for IT support requests.
• Diagnose and resolve basic technical issues.
• Document all support interactions in the ticketing system.

Skills

Strong communication

Problem-solving

Time management

Education

Bachelor’s degree in Computer Science or IT

Tools

ServiceNow

Windows 10/11

macOS

Microsoft Office Suite

Job description

A technology support company is seeking a reliable Junior Service Desk Technician to provide first-line technical support in Washington D.C. This entry-level role involves assisting users with hardware and software issues, with a focus on customer service. Candidates should have 1-3 years of experience and strong problem-solving skills. The position is 100% on-site and offers various benefits including health and dental insurance, along with professional development assistance.