Entry-Level IT Support Technician - 24/7 Data Center

Scalematrix; Seattle (WA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading cloud services provider in Seattle is seeking an entry-level Tier-1 Support Technician. This role is crucial for supporting network systems and providing top-notch service to clients. Candidates should have strong communication skills and a willingness to learn. Expected qualifications include knowledge of Windows and Linux OS, and basic networking concepts. This is a great opportunity for individuals looking to start a career in IT.

Qualifications

• Ability to learn through research and on-the-job training.
• Working knowledge of basic network switching and routing.
• Understanding of virtualization solutions and concepts.

Responsibilities

• Support of network systems and data center operations.
• Serve as a technical liaison to clients.
• Assist in provisioning for client needs.
• Respond to client support inquiries timely.
• Learn and broaden technical skills.
• Monitor and report issues with critical systems.
• Coordinate efforts with team members.

Skills

Client service skills

Strong written communication

Strong oral communication

Troubleshooting skills

Tools

Windows OS

Linux OS

Job description

A leading cloud services provider in Seattle is seeking an entry-level Tier-1 Support Technician. This role is crucial for supporting network systems and providing top-notch service to clients. Candidates should have strong communication skills and a willingness to learn. Expected qualifications include knowledge of Windows and Linux OS, and basic networking concepts. This is a great opportunity for individuals looking to start a career in IT.