On-Site Enterprise IT Support Technician (Tier II)

Cftechnologiesllc; Pennsylvania; On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Full benefits package

Collaborative work environment

Strong company culture

Job summary

A leading technology services provider is seeking a Customer Service Technician in Washington, DC. The role involves performing first call resolutions, supporting users with technical issues, and documenting solutions in the ticketing system. Candidates should possess at least one year of technical support experience and a high school diploma. Strong customer service skills and hands-on experience with Microsoft 365 are essential. This full-time, on-site position offers benefits and invites veterans to apply.

Qualifications

• Minimum of one year of technical support experience.
• Ability to interact diplomatically and tactfully with all levels of organization.
• Experience supporting end users in a help desk role is preferred.

Responsibilities

• Perform first call resolutions for common issues.
• Record tickets and maintain status in ServiceNow.
• Document troubleshooting steps and solutions.

Skills

Technical support experience

Customer service orientation

Microsoft 365

Active Directory

Analytical skills

PC hardware repair

Problem-solving skills

Education

High school diploma or equivalent

Tools

ServiceNow

Job description

A leading technology services provider is seeking a Customer Service Technician in Washington, DC. The role involves performing first call resolutions, supporting users with technical issues, and documenting solutions in the ticketing system. Candidates should possess at least one year of technical support experience and a high school diploma. Strong customer service skills and hands-on experience with Microsoft 365 are essential. This full-time, on-site position offers benefits and invites veterans to apply.