Entry-Level IT Help Desk: Launch Your Tech Career

Satwic Inc; Los Angeles (CA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading software development company is seeking a Help Desk Support aide in Los Angeles, CA. This entry-level position involves providing first-level technical support to end users, diagnosing basic hardware and software issues, and escalating more complex problems. Ideal candidates should have strong customer service skills and a foundational understanding of IT systems. This role offers great hands-on experience in IT support with opportunities for career advancement.

Qualifications

• Foundational understanding of IT systems.
• Experience with ticketing systems is advantageous.
• Knowledge of basic cybersecurity principles is a plus.

Responsibilities

• Respond to user inquiries via phone, email, or ticketing system.
• Troubleshoot and resolve common issues related to hardware and software.
• Escalate unresolved problems to higher‑level IT staff.
• Maintain accurate records of service requests and outcomes.
• Assist with account management tasks such as password resets.
• Provide guidance to users on basic system operations.
• Support the deployment of software updates and patches.

Skills

Customer service skills

Basic troubleshooting techniques

Communication skills

Job description

A leading software development company is seeking a Help Desk Support aide in Los Angeles, CA. This entry-level position involves providing first-level technical support to end users, diagnosing basic hardware and software issues, and escalating more complex problems. Ideal candidates should have strong customer service skills and a foundational understanding of IT systems. This role offers great hands-on experience in IT support with opportunities for career advancement.