HealthTech Help Desk Specialist

ReferWell; Arizona; On-site; USD 65,000 - 75,000; Full time

Job summary

A health tech company is seeking a Help Desk Support Specialist in Arizona. This role involves providing technical support, troubleshooting platform issues, and maintaining high customer satisfaction levels. Ideal candidates should have a bachelor's degree and over 3 years of experience, preferably in a healthcare setting. Strong communication and organizational skills are essential for success in this position.

Qualifications

• 3+ years of relevant work experience.
• Experience with enterprise clients and healthcare is preferred.

Responsibilities

• Provide technical support via phone, email, and ticketing.
• Become a subject matter expert on the platform.
• Identify and escalate complex issues.
• Create and maintain support documentation.
• Maintain clear communication with users.
• Track and analyze support metrics.
• Adhere to HIPAA and security policies.

Skills

Strong communication skills

Organizational skills

Analytical mindset

Education

Bachelor’s degree

Tools

Microsoft Office

Intune

Sophos

Mac/Windows OS

Job description

A health tech company is seeking a Help Desk Support Specialist in Arizona. This role involves providing technical support, troubleshooting platform issues, and maintaining high customer satisfaction levels. Ideal candidates should have a bachelor's degree and over 3 years of experience, preferably in a healthcare setting. Strong communication and organizational skills are essential for success in this position.