On-Site IT Help Desk Analyst — Phoenix

Tech One IT; Phoenix (AZ); On-site; USD 20,664 - 26,174; Full time

Job summary

An IT service provider is seeking a Service Desk Analyst in Phoenix. This role involves providing first-level support for client incidents and service requests, managing the support email inbox, and ensuring timely service. Candidates should have a high school diploma and must excel in problem-solving and customer service. This in-person position operates Monday through Friday at the Phoenix location, offering a chance to enhance your skills in a dynamic IT environment.

Qualifications

• Must have a high school diploma.
• Experience in IT and end-user support preferred.
• Strong interpersonal and negotiation skills.

Responsibilities

• Provide first level support for incidents and service requests.
• Manage the technical support email inbox.
• Answer inbound calls from clients.

Skills

Exceptional attendance

Team-oriented problem solving

Quality service commitment

Communication skills

Organizational skills

Education

High School Diploma

Associate’s degree in computer science

Job description

An IT service provider is seeking a Service Desk Analyst in Phoenix. This role involves providing first-level support for client incidents and service requests, managing the support email inbox, and ensuring timely service. Candidates should have a high school diploma and must excel in problem-solving and customer service. This in-person position operates Monday through Friday at the Phoenix location, offering a chance to enhance your skills in a dynamic IT environment.