Entry-Level IT Help Desk Specialist (Part-Time)

Southwest Virginia Higher Education Center; Martinsville (VA); Sur place; USD 26 000 - 28 000; Temps partiel

Résumé du poste

West Piedmont Higher Education Center is seeking an Information Technology Support Specialist to provide professional, timely, and high-quality support to staff, customers, partners, and students. This entry-level role focuses on delivering a positive customer experience and resolving day-to-day IT issues.

The position handles Help Desk requests, hardware/software troubleshooting, and user account management, with a part-time schedule and afternoon to early-evening hours.

Qualifications

• Proficiency with Windows and macOS operating systems.
• Experience with Microsoft 365 applications (Word, Excel, PowerPoint, Outlook, Teams, OneDrive, SharePoint).
• Troubleshooting hardware, software, and peripherals.
• Experience installing/configuring/maintaining software.
• Knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPNs, Wi‑Fi).
• Familiarity with Active Directory and directory services.
• Knowledge of IP security and desktop security best practices.

Responsabilités

• Respond to Help Desk and Level 1 requests from users.
• Troubleshoot hardware and peripherals (laptops, desktops, monitors, printers, phones).
• Install, configure, and maintain software; perform security updates.
• Analyze OS issues in Windows and macOS environments.
• Resolve basic network and Wi‑Fi connectivity issues.
• Set up agency-owned laptops, desktops, and mobile devices.
• Manage user profiles, email accounts, passwords, and access.
• Document IT processes, incidents, and resolutions.
• Escalate complex issues to senior IT team members or IT Director.
• Perform other duties as assigned.

Connaissances

Windows

macOS

Microsoft 365

Troubleshooting

Networking fundamentals

Active Directory

Security best practices

Customer service

Communication

Teamwork

Outils

Microsoft 365 Suite

Description du poste

West Piedmont Higher Education Center is seeking an Information Technology Support Specialist to provide professional, timely, and high-quality support to staff, customers, partners, and students. This entry-level role focuses on delivering a positive customer experience and resolving day-to-day IT issues.

The position handles Help Desk requests, hardware/software troubleshooting, and user account management, with a part-time schedule and afternoon to early-evening hours.