IT Help Desk Specialist (Entry Level)

Inside Higher Ed; Athens (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

A leading educational institution is seeking an IT Professional Specialist to provide essential customer support and manage desktop operations for the College of Family and Consumer Sciences. This role involves assisting faculty, staff, and students through various tech-related requests, documenting solutions, and ensuring smooth operational processes. Ideal candidates will have a Bachelor's degree in a related field and strong communication skills. This is a full-time entry-level position, based in Athens, Georgia, offering a chance to grow in the field of Information Technology.

Qualifications

• Bachelor’s degree in a related field or equivalent.
• CompTIA A+ certification preferred.
• Experience in a client support role.

Responsibilities

• Provide excellent customer service to all clients.
• Provide Tier 1 support to the college community.
• Install and configure networked computer systems and software.

Skills

Excellent written and verbal communication skills

Critical thinking skills

Attention to detail

Knowledge of IT processes, functions, best practices, and procedures

Ability to assist in identifying and resolving hardware/software problems

Ability to work in a group

Education

Bachelor’s degree in a related field

Tools

Active Directory

Job description

A leading educational institution is seeking an IT Professional Specialist to provide essential customer support and manage desktop operations for the College of Family and Consumer Sciences. This role involves assisting faculty, staff, and students through various tech-related requests, documenting solutions, and ensuring smooth operational processes. Ideal candidates will have a Bachelor's degree in a related field and strong communication skills. This is a full-time entry-level position, based in Athens, Georgia, offering a chance to grow in the field of Information Technology.