Helpdesk Specialist I: Fast-Paced IT Support & User Help

Tidewater Physicians Multispecialty Group P C; Newport News (VA); On-site; USD 22,000 - 32,000; Full time

Job summary

Tidewater Physicians Multispecialty Group P C is seeking a Help Desk Specialist I to deliver first-line IT support to users across locations. You will manage tickets, set up and troubleshoot computer systems, and assist with email and security services.

Local travel to offices is required as part of direct user support. The role requires a High School Diploma or GED with 6–12 months related experience and hands-on experience with Windows OS, hardware, and user accounts.

Qualifications

• Requires High School Diploma or GED with 6–12 months related experience or training.
• Zones of expertise include Windows OS, hardware and peripherals.
• Experience with Active Directory and basic network concepts is preferred.

Responsibilities

• Provide first-line support to users and manage help desk tickets.
• Maintain and update email, security, and help desk software.
• Set up, troubleshoot, and repair computer systems and peripherals.
• Support and maintain user accounts including rights and security in AD.
• Occasional local travel to offices for direct support.
• Document processes and assist in system analysis and improvements.

Skills

Operating systems knowledge

Word processing

Spreadsheets

Databases

Hardware & peripherals

10-key typing

Customer service

Problem solving

Time management

Teamwork

Education

High School Diploma/GED

6–12 months related training/experience

Tools

Active Directory

Windows Server

Citrix

Exchange

Job description

Tidewater Physicians Multispecialty Group P C is seeking a Help Desk Specialist I to deliver first-line IT support to users across locations. You will manage tickets, set up and troubleshoot computer systems, and assist with email and security services.

Local travel to offices is required as part of direct user support. The role requires a High School Diploma or GED with 6–12 months related experience and hands-on experience with Windows OS, hardware, and user accounts.