IT Help Desk Specialist - Growth & Certification Support
Upstate Services Group
Una candidatura fatta su misura per questo lavoro — un curriculum e una lettera di presentazione personalizzati, perfettamente in linea con l'annuncio.
Vantaggi offerti da questo lavoro
Descrizione del lavoro
Upstate Services Group is seeking a Help Desk Technician to provide first-level IT support for employees and help maintain our IT environment. You will troubleshoot hardware, software, and network issues, while ensuring smooth onboarding and equipment setup for new hires.
Strong customer service and problem-solving skills are essential for success. The role requires 3+ years in a help desk or IT support setting, solid knowledge of Windows 10/11 and Microsoft 365, and comfort with basic
Competenze
- 3+ years in a help desk or IT support role.
- Strong knowledge of Windows 10/11, Microsoft 365, and networking basics.
- Excellent problem-solving, communication, and customer service skills.
Mansioni
- Provide first-level IT support via phone, email, and onsite for employees.
- Troubleshoot hardware, software, and network issues; configure and maintain computer systems and peripherals.
- Document and track support requests; escalate complex issues to higher-level support when needed.
- Assist with onboarding of new employees, including account setup and equipment preparation.
Conoscenze
Strumenti
Descrizione del lavoro
Upstate Services Group is seeking a Help Desk Technician to provide first-level IT support for employees and help maintain our IT environment. You will troubleshoot hardware, software, and network issues, while ensuring smooth onboarding and equipment setup for new hires.
Strong customer service and problem-solving skills are essential for success. The role requires 3+ years in a help desk or IT support setting, solid knowledge of Windows 10/11 and Microsoft 365, and comfort with basic
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