Campus IT Help Desk Assistant — Entry-Level Tech Support

University of Pikeville, Inc.; Pikeville (KY); On-site; USD 9,900 - 14,000; Part time

Job summary

University of Pikeville, Inc. is seeking an IT Help Desk Assistant to join the Academic Affairs Division, Career Pathways. This entry-level student position provides hands-on troubleshooting, customer service, and professional communication experience within campus IT resources.

The role involves managing a helpdesk queue, assisting students with IT tools, deploying devices, and collaborating in a team. Schedule is Monday–Friday daytime, and the program requires 80 hours minimum with enrollment

Qualifications

• Student eligibility for work-study (FWS/IWS) and campus employment.
• Must enroll concurrently into CVL 401: Integrated Internship Experience.
• Minimum 80 hours required in the semester.

Responsibilities

• Handle helpdesk ticket queue; respond, communicate, and resolve issues.
• Assist students with IT resources and basic troubleshooting.
• Deploy and maintain endpoint devices for faculty, staff, and students.
• Work independently and in a team environment.
• Others as assigned.

Skills

Communication

Teamwork

Professionalism

Career Dev

Critical Thinking

Leadership

Technology

Tools

Word

Excel

PowerPoint

Job description

University of Pikeville, Inc. is seeking an IT Help Desk Assistant to join the Academic Affairs Division, Career Pathways. This entry-level student position provides hands-on troubleshooting, customer service, and professional communication experience within campus IT resources.

The role involves managing a helpdesk queue, assisting students with IT tools, deploying devices, and collaborating in a team. Schedule is Monday–Friday daytime, and the program requires 80 hours minimum with enrollment