Entry-Level IT Help Desk Specialist

University of Pikeville; Pikeville (KY); On-site; USD 11,000 - 15,000; Full time

Job summary

University of Pikeville is seeking an IT Help Desk Assistant at Armington Learning Center. This entry-level role offers hands-on experience in troubleshooting, customer service, and professional communication, perfect for students pursuing IT careers.

You will handle a helpdesk ticket queue, assist the student body with IT resources, deploy endpoint devices, and collaborate in a team. Work schedule is Monday–Friday 9am–4pm; pay rate $8.75/hour; location Armington Learning Center, Basement #009.

Qualifications

• Entry-level IT support role suitable for students.
• Must be able to communicate effectively and work in a team.
• Resumes will be reviewed to determine qualifications for the position.
• University of Pikeville is an equal opportunity employer.

Responsibilities

• Manage a helpdesk ticket queue and resolve issues promptly.
• Assist student body with IT resources.
• Deploy, implement, and maintain endpoint devices for faculty, staff, and students.
• Work independently and function in a team environment.
• Other duties as assigned.

Skills

Communication

Teamwork

Professionalism

Career & Self Development

Critical Thinking

Community Transformation

Leadership

Technology

Tools

Word

Excel

PowerPoint

Social Media

New Technology

Troubleshooting

Hardware

Software

Job description

University of Pikeville is seeking an IT Help Desk Assistant at Armington Learning Center. This entry-level role offers hands-on experience in troubleshooting, customer service, and professional communication, perfect for students pursuing IT careers.

You will handle a helpdesk ticket queue, assist the student body with IT resources, deploy endpoint devices, and collaborate in a team. Work schedule is Monday–Friday 9am–4pm; pay rate $8.75/hour; location Armington Learning Center, Basement #009.