Entry-Level Helpdesk Technician

Pathway Technologies, Inc.; Kernersville (NC); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Full on-the-job training

Career progression opportunities

Supportive team environment

Competitive pay and benefits

Job summary

A technology support company in Kernersville, NC is seeking an Entry-Level Helpdesk Technician to provide first-line technical support to users. Ideal candidates are motivated, customer-focused, and eager to learn. The role involves troubleshooting hardware/software issues and maintaining accurate documentation. Full training is offered, ensuring the successful candidate can grow their IT skills in a friendly, supportive environment with career progression opportunities.

Qualifications

• Willingness to learn new skills and ask questions.
• Basic understanding of Windows/macOS and common IT tools is helpful.
• Reliable and able to manage multiple tasks.

Responsibilities

• Provide first-line technical support to end users.
• Troubleshoot basic hardware and software issues.
• Assist with password resets and user setup.
• Log and track support tickets timely.
• Maintain documentation and follow procedures.

Skills

Strong interest in IT

Excellent communication skills

Customer service skills

Ability to follow instructions

Organized and multitasking

Tools

Microsoft Office

Jira

ServiceNow

Freshdesk

Job description

We are seeking a motivated and customer-focused Entry-Level Helpdesk Technician to join our IT support team. This position is ideal for someone early in their IT career who enjoys solving problems, working in a fast-paced environment, helping people, and learning new technologies. You’ll be the first point of contact for technical issues and will receive full training to grow your skills over time.

Responsibilities

• Provide first-line technical support to end users via phone, email, chat, or ticketing system
• Troubleshoot basic hardware and software issues
• Assist with password resets, account access, and user setup
• Log, track, and resolve support tickets in a timely manner
• Escalate more complex issues to senior technicians when needed
• Maintain accurate documentation and follow established procedures
• Support setup and maintenance of laptops, desktops, printers, and mobile devices
• Learn and follow best practices for system security and data privacy

Qualifications

• Strong interest in IT, technology, or troubleshooting
• Excellent communication and customer service skills
• Ability to follow instructions and work within a structured support environment
• Basic understanding of Windows/macOS, Microsoft Office, or common IT tools (helpful but not required)
• Willingness to learn new skills and ask questions
• Reliable, organized, and able to manage multiple tasks

Preferred (Not Required)

• CompTIA A+, IT Fundamentals (ITF+), or similar certifications
• Experience with ticketing systems (e.g., Jira, ServiceNow, Freshdesk)
• Knowledge of basic networking concepts

What We Offer

• Full on-the-job training and mentoring
• Clear career progression within IT support
• Friendly, supportive team environment
• Competitive pay and benefits

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology
• Security and Investigations

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