Part-Time IT Help Desk Specialist IV - Contact Center

Time-Now Engenharia S/A; Shenandoah (TX); On-site; USD 18,559 - 26,433; Part time

Job summary

The Chronicle Of Higher Education, Inc. is seeking a PT Specialist IV, Contact Center to provide technical support for all College computer users. Responsibilities include diagnosing and resolving issues, documenting tickets, and communicating solutions clearly and professionally.

Qualifications include a high school diploma or GED, at least 1 year of related experience, and knowledge of Microsoft products. The position offers an hourly pay rate of $16.33 and is based in Houston, Texas.

Qualifications

• High school diploma or GED and at least 1 year of related experience, or an equivalent combination of education and experience.

Responsibilities

• Identify, diagnose, and resolve Level One problems for users.
• Provide one-on-one end-user problem resolution over multiple communication methods.
• Document problems into an online Incident Management System.
• Suggest ways to improve team's work methods.

Skills

Knowledge of general office practices and procedures

Knowledge of Microsoft products

Attention to detail

Analytical skills

Organizational skills

Communication skills

Ability to work in a team

Ability to perform repetitive tasks

Education

High school diploma or GED

1 year of related experience

Job description

The Chronicle Of Higher Education, Inc. is seeking a PT Specialist IV, Contact Center to provide technical support for all College computer users. Responsibilities include diagnosing and resolving issues, documenting tickets, and communicating solutions clearly and professionally.

Qualifications include a high school diploma or GED, at least 1 year of related experience, and knowledge of Microsoft products. The position offers an hourly pay rate of $16.33 and is based in Houston, Texas.