IT Helpdesk Specialist - End-User Support & Troubleshooting

Treasure Island Hotel Casino; Las Vegas (NV); On-site; USD 42,000 - 68,000; Full time

Job summary

Treasure Island Hotel Casino in Las Vegas is seeking a Computer Support Technician to provide front-line IT assistance across hardware, software, and user training, supporting a busy casino environment.

You will triage tickets, troubleshoot Windows systems, manage end-user issues, and collaborate with IT and vendors to keep operations running smoothly, including POS devices.

Ability to lift 50 lbs and work varied shifts, including weekends and holidays, is required; casino experience is a plus.

Qualifications

• At least one year as Computer Support Technician; casino experience preferred but not required.
• High School Diploma or equivalent.
• Attending or completion of a computer technical degree is desirable.
• Proficient in configuration and troubleshooting Windows OS (current version).
• Basic knowledge of Active Directory and DNS.
• Experience with Microsoft Office products.
• Experience configuring/troubleshooting smartphones and tablets.
• Experience upgrading/diagnosing PC components and POS devices.
• Knowledge of Windows OS commands is a plus.
• Experience installing/upgrading PC hardware and software.
• Knowledge of thin clients.
• Ability to learn new technologies.
• Able to work independently in fast-paced, multi-project environments.
• Able to lift and carry up to 50 pounds.
• Effective English communication skills.
• Strong interpersonal skills with business contacts.
• Professional appearance required.
• Ability to work varied shifts, including weekends and holidays.

Responsibilities

• Handle calls on hardware, software, user training, and IT-related property emergencies.
• Manage trouble ticket queue, prioritizing and resolving issues to customer satisfaction.
• Assist in troubleshooting system software and hardware issues.
• Understand customer needs across end-users to executives.
• Collaborate with IT teams and vendors to resolve tickets.
• Troubleshoot network infrastructure.
• Follow IT escalation policies and procedures.
• Maintain documentation and knowledge base; train other IT staff and users where appropriate.
• Demonstrate strong customer service skills.
• Perform other duties as needed for department success.

Skills

Customer service

Troubleshooting

Windows OS

Active Directory

DNS

Communication

Learning agility

Education

High School Diploma

Computer Technical Degree

Tools

Microsoft Office

POS Devices

Job description

Treasure Island Hotel Casino in Las Vegas is seeking a Computer Support Technician to provide front-line IT assistance across hardware, software, and user training, supporting a busy casino environment.

You will triage tickets, troubleshoot Windows systems, manage end-user issues, and collaborate with IT and vendors to keep operations running smoothly, including POS devices.

Ability to lift 50 lbs and work varied shifts, including weekends and holidays, is required; casino experience is a plus.