IT Support Technician — Helpdesk & Network Ops

Theuniversityunion; Albuquerque (NM); On-site; USD 29,000 - 30,000; Full time

Job summary

Isleta Resort and Casino is seeking an IT Helpdesk Specialist to analyze guest requests and support day-to-day IT needs across hotel operations. You will assist in keeping computer systems, telecommunications, and information processing fully operational while delivering World Class Guest Service.

The role requires a High School Diploma or GED, with an Associate degree preferred and CompTIA A+ within one year. On-site work with flexible hours is expected in a casino environment.

Qualifications

• High School Diploma or GED required.
• Associates degree in IT-related field preferred.
• CompTIA A+ certification required within one year.
• One-year experience in technical customer support preferred.

Responsibilities

• Support Software, Desktops, Servers, AS400, Printers, and Network at multiple sites.
• Provide exceptional customer service while fielding helpdesk calls and resolving issues.
• Install computers, software, and peripheral equipment.
• Perform Tape Backups and maintain backup archives.
• Document, track, and monitor all work orders with full detail and resolution.
• Maintain the security and integrity of all computer resources.

Skills

Helpdesk support

Customer service

Windows Server

Active Directory

Networking basics

Education

High School Diploma or GED

Associate degree in IT/MIS/CS

CompTIA A+ certification

Tools

AS400

UNIX

Microsoft Project

Windows Server

Job description

Isleta Resort and Casino is seeking an IT Helpdesk Specialist to analyze guest requests and support day-to-day IT needs across hotel operations. You will assist in keeping computer systems, telecommunications, and information processing fully operational while delivering World Class Guest Service.

The role requires a High School Diploma or GED, with an Associate degree preferred and CompTIA A+ within one year. On-site work with flexible hours is expected in a casino environment.