Entry-Level IT Helpdesk Support – Desktop & Phone

AHU Technologies Inc; Washington (District of Columbia); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Support Representative to join their dynamic technical support team. In this entry-level role, you will be the first point of contact for clients, addressing a variety of technical inquiries and ensuring timely issue resolution. Your day-to-day will involve providing exceptional customer service, troubleshooting desktop and mobile device issues, and collaborating with IT leadership to implement effective solutions. This position offers a unique opportunity to grow your technical skills in a fast-paced environment while contributing to the success of multiple agencies in the District of Columbia. If you're passionate about technology and helping others, this role is perfect for you.

Qualifications

• 1+ years of IT technical support experience required.
• Strong customer service skills and communication are essential.

Responsibilities

• Provide desktop support for technical issues in a Call Center environment.
• Log service requests and maintain knowledge articles daily.

Skills

IT technical support

Customer service

Microsoft Office Suite

Windows operating systems

Active Directory

Call Center experience

Troubleshooting

Communication skills

Education

High School Diploma

Microsoft Certifications (MCP, CompTIA A+)

Tools

ITSM tools

Knowledge management system

Job description

An established industry player is seeking a dedicated Customer Support Representative to join their dynamic technical support team. In this entry-level role, you will be the first point of contact for clients, addressing a variety of technical inquiries and ensuring timely issue resolution. Your day-to-day will involve providing exceptional customer service, troubleshooting desktop and mobile device issues, and collaborating with IT leadership to implement effective solutions. This position offers a unique opportunity to grow your technical skills in a fast-paced environment while contributing to the success of multiple agencies in the District of Columbia. If you're passionate about technology and helping others, this role is perfect for you.