Onsite Help Desk Specialist – Entry-Level IT Support

Express Employment Professionals of Round Rock, TX; Round Rock (TX); On-site; USD 50,000 - 55,000; Full time

Job summary

A local staffing agency is seeking a Help Desk Support Level I professional to join their team onsite in Cedar Park, TX. This entry-level IT role is ideal for candidates with a passion for helping people and strong problem-solving abilities. You will troubleshoot issues and provide high-quality support for clients across the U.S. Qualifications include a Bachelor's degree in Mathematics or Physics and a willingness to learn new systems. Excellent opportunity to launch your IT career.

Qualifications

• Bachelor’s degree in Mathematics or Physics required.
• Strong technical aptitude and ability to learn new systems quickly.
• Previous helpdesk, technical support, or customer service experience is a plus.

Responsibilities

• Provide remote IT support from the Cedar Park office to business clients across the U.S.
• Respond to helpdesk tickets, diagnose, and resolve issues promptly.
• Communicate clearly with non-technical users to ensure understanding and satisfaction.
• Support hardware, software, network, and systems-related issues.
• Escalate complex problems to Level 2 or senior support while maintaining client communication.
• Document troubleshooting steps, client interactions, and resolutions accurately.
• Contribute to a positive team culture of proactive problem-solving and exceptional service.

Job description

A local staffing agency is seeking a Help Desk Support Level I professional to join their team onsite in Cedar Park, TX. This entry-level IT role is ideal for candidates with a passion for helping people and strong problem-solving abilities. You will troubleshoot issues and provide high-quality support for clients across the U.S. Qualifications include a Bachelor's degree in Mathematics or Physics and a willingness to learn new systems. Excellent opportunity to launch your IT career.