Entry-Level IT Helpdesk Technician

Preferred Data Corporation; Greensboro, Winston-Salem, High Point (NC, NC, NC); On-site; USD 40,000 - 50,000; Full time

Job summary

A technology services company in Greensboro is looking for a Junior Helpdesk Technician to provide entry-level technical support to users. The role involves troubleshooting software, hardware, and network-related issues through various communication methods. The ideal candidate should have an Associate’s degree or certification in Information Technology or a related field and basic knowledge of systems and software. Competitive salary and professional growth opportunities are offered.

Qualifications

• Associate’s degree or relevant certification in IT, Computer Science, or equivalent experience.
• Knowledge of Windows, macOS, and basic networking concepts.
• Preferably CompTIA A+, IT Fundamentals, or similar certifications.

Responsibilities

• Provide first‑line technical support to users via phone, email, or in‑person.
• Troubleshoot and resolve common IT problems with guidance.
• Document support tickets and resolutions accurately.

Skills

Basic knowledge of Windows and/or macOS

Problem-solving skills

Clear communication skills

Education

Associate’s degree or certification in IT or Computer Science

Tools

Microsoft Office

Job description

A technology services company in Greensboro is looking for a Junior Helpdesk Technician to provide entry-level technical support to users. The role involves troubleshooting software, hardware, and network-related issues through various communication methods. The ideal candidate should have an Associate’s degree or certification in Information Technology or a related field and basic knowledge of systems and software. Competitive salary and professional growth opportunities are offered.