IT Help Desk Associate - End-User Support & Troubleshooting

All Lines Technology; Pittsburgh (Allegheny County); On-site; USD 40,000 - 50,000; Full time

Job summary

A technology service company is seeking a Help Desk Analyst to provide first-level IT solutions. The role emphasizes strong customer service skills, technical troubleshooting ability, and responsiveness to user inquiries. Ideal candidates will have excellent communication skills and experience in a fast-paced environment. Full-time position offering an entry-level opportunity in Information Technology.

Qualifications

• Familiarity with modern technology and best support practices.
• Prior customer service experience required.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide customer service support via calls and chats.
• Document and manage end-user requests in the Incident Tracking System.
• Communicate effectively to build relationships.

Skills

Customer service skills

Technical troubleshooting

Communication skills

Problem-solving skills

Tools

Office 365

IT Service Management systems

Job description

A technology service company is seeking a Help Desk Analyst to provide first-level IT solutions. The role emphasizes strong customer service skills, technical troubleshooting ability, and responsiveness to user inquiries. Ideal candidates will have excellent communication skills and experience in a fast-paced environment. Full-time position offering an entry-level opportunity in Information Technology.