Junior Helpdesk Technician: Launch Your IT Career

Pathway Technologies, Inc.; Kernersville (NC); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Full on-the-job training

Career progression opportunities

Supportive team environment

Competitive pay and benefits

Job summary

A technology support company in Kernersville, NC is seeking an Entry-Level Helpdesk Technician to provide first-line technical support to users. Ideal candidates are motivated, customer-focused, and eager to learn. The role involves troubleshooting hardware/software issues and maintaining accurate documentation. Full training is offered, ensuring the successful candidate can grow their IT skills in a friendly, supportive environment with career progression opportunities.

Qualifications

• Willingness to learn new skills and ask questions.
• Basic understanding of Windows/macOS and common IT tools is helpful.
• Reliable and able to manage multiple tasks.

Responsibilities

• Provide first-line technical support to end users.
• Troubleshoot basic hardware and software issues.
• Assist with password resets and user setup.
• Log and track support tickets timely.
• Maintain documentation and follow procedures.

Skills

Strong interest in IT

Excellent communication skills

Customer service skills

Ability to follow instructions

Organized and multitasking

Tools

Microsoft Office

Jira

ServiceNow

Freshdesk

Job description

A technology support company in Kernersville, NC is seeking an Entry-Level Helpdesk Technician to provide first-line technical support to users. Ideal candidates are motivated, customer-focused, and eager to learn. The role involves troubleshooting hardware/software issues and maintaining accurate documentation. Full training is offered, ensuring the successful candidate can grow their IT skills in a friendly, supportive environment with career progression opportunities.