IT Help Desk Lead — Lead, Troubleshoot & SLAs

Divergent; Los Angeles (CA); On-site; USD 49,593 - 78,013; Full time

Benefits offered by this job

Competitive salary

Paid vacation and sick time

Health and wellness benefits

Job summary

A pioneering technology firm in Los Angeles seeks a Help Desk Lead to guide helpdesk functions and deliver technical assistance on computer systems. This role involves triaging tickets, mentoring technicians, and ensuring adherence to IT policies. A strong technical background, excellent communication skills, and customer-oriented mindset are essential. Compensation ranges from $36 to $56.63 per hour, depending on experience and role level. Join a dynamic team revolutionizing technology and production.

Qualifications

• Must have a good understanding of computer systems and mobile devices.
• Ability to lead and diagnose basic technical issues.
• Experience in a Help Desk role is preferred.

Responsibilities

• Triage and delegate help desk tickets to technicians.
• Serve as the escalatory point of contact for technical assistance.
• Monitor support tickets to ensure service level agreements are met.

Skills

Technical knowledge

Customer service

Problem-solving

Communication skills

Education

BS/BA Degree or relevant certification

Tools

Jira

Office 365

Job description

A pioneering technology firm in Los Angeles seeks a Help Desk Lead to guide helpdesk functions and deliver technical assistance on computer systems. This role involves triaging tickets, mentoring technicians, and ensuring adherence to IT policies. A strong technical background, excellent communication skills, and customer-oriented mindset are essential. Compensation ranges from $36 to $56.63 per hour, depending on experience and role level. Join a dynamic team revolutionizing technology and production.