Customer Support Specialist — Tech Help & Growth Path

MCI Careers; Farmers Branch (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth

Paid Training

Job summary

MCI Careers is hiring for a full-time Customer Service Representative in Farmers Branch, Texas. In this role, you will handle inbound inquiries and provide technical support, representing some of the most recognizable brands. The company offers extensive training and advancement opportunities, fostering an environment of growth.

Ideal candidates are reliable and have excellent communication skills. The position includes compensation packages that recognize your efforts with various incentives and benefits.

Qualifications

• Must be 18 years of age or older.
• Experience with data-entry utilizing a computer.
• Ability to read and speak English fluently.
• Have a wired, high-speed internet connection.
• Strong team orientation and customer focus.

Responsibilities

• Handle inbound and outbound contacts in a courteous manner.
• Understand customer needs and resolve issues.
• Utilize technology to complete account management tasks.
• Ensure first call resolution through problem solving.

Skills

Excellent organizational skills

Excellent written and oral communication skills

Ability to evaluate and troubleshoot customer issues

Customer service orientation

Ability to multi-task

Education

High school diploma or equivalent

Tools

Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

Job description

MCI Careers is hiring for a full-time Customer Service Representative in Farmers Branch, Texas. In this role, you will handle inbound inquiries and provide technical support, representing some of the most recognizable brands. The company offers extensive training and advancement opportunities, fostering an environment of growth.

Ideal candidates are reliable and have excellent communication skills. The position includes compensation packages that recognize your efforts with various incentives and benefits.