Entry-Level Inbound Collections & Payments Specialist

MCI; Tampa (FL); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Paid Training

Casual Dress Code

Career Growth

Job summary

MCI is seeking entry-level Customer Service Representatives in Tampa, FL to handle inbound inquiries, troubleshoot disputes, process payments, and assist callers with process-related questions. No prior contact center experience required; paid training is provided and strong communication skills are key.

Ideal candidates are reliable, quick learners, fluent in English, with good data-entry abilities and proficient in Microsoft Office.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Experience with data-entry utilizing a computer.
• The ability to read and speak English fluently.
• Have a wired, high-speed internet connection (Download speed of 20Mbps+).
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Ability to work regularly scheduled shifts within our hours of operation including the training period.
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• The ability to evaluate, troubleshoot, and follow-up on customer issues.
• Aptitude for conflict resolution, problem solving and negotiation.
• Must be customer service oriented (empathetic, responsive, patient, and conscientious).
• Ability to multi-task, stay focused, and self-manage.
• Strong team orientation and customer focus.
• The ability to thrive in a fast-paced environment where change and ambiguity are prevalent.
• Excellent interpersonal skills and the ability to build relationships with your team and customers.

Responsibilities

• Handle inbound and outbound contacts in courteous, timely, and professional manner
• Listen to customers, understand their needs, and resolve customer issues
• Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable
• Follow the processes of the Client program and perform all tasks in a courteous and professional manner
• Utilize systems and technology to complete account management tasks
• Accurately document and process customer claims in appropriate systems
• Follow all required scripts, policies, and procedures
• Utilize knowledge base and training to accurately answer customer questions
• Comply with requirements surrounding confidential information and personal information
• Appropriately escalated customer issues with the managerial team
• Escalate customer issues to the appropriate staff and managerial for resolution as needed
• Ensure first call resolution through problems solving and effective call handling
• Attend meetings and training and review all new training material to stay up to date on changes to program knowledge, systems, and processes
• Adhere to all attendance and work schedule requirements

Skills

Data-entry

English proficiency

Microsoft Office

Customer service

Problem solving

Multitasking

Team orientation

Attendance reliability

Education

High school diploma or equivalent

Tools

Excel

PowerPoint

Word

Outlook

Job description

MCI is seeking entry-level Customer Service Representatives in Tampa, FL to handle inbound inquiries, troubleshoot disputes, process payments, and assist callers with process-related questions. No prior contact center experience required; paid training is provided and strong communication skills are key.

Ideal candidates are reliable, quick learners, fluent in English, with good data-entry abilities and proficient in Microsoft Office.