Banking Customer Care Specialist

MCI; Tampa (FL); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Incentives and rewards

Job summary

MCI in Tampa, FL, is seeking Customer Service Representatives to support its Financial Services clients. The role involves handling inbound and outbound service queries, ensuring clients receive accurate product information and assistance. Ideal candidates should have experience in a call center and strong customer service skills.

You will be expected to manage multiple inquiries professionally, providing empathetic and timely responses. MCI offers competitive compensation, health benefits, and opportunities for career growth.

Qualifications

• Minimum 3 years of experience in a call center environment.
• At least 1 year in a customer service role.
• Typing speed of 30–45 WPM.
• Fluent in English (spoken and written).

Responsibilities

• Respond to inbound calls, emails, and live chats in a professional manner.
• Provide accurate solutions to customer inquiries.
• Ensure first-call resolution through active listening.

Skills

Customer service

Multitasking

Conflict resolution

Communication

Organizational skills

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Windows PC applications

Job description

MCI in Tampa, FL, is seeking Customer Service Representatives to support its Financial Services clients. The role involves handling inbound and outbound service queries, ensuring clients receive accurate product information and assistance. Ideal candidates should have experience in a call center and strong customer service skills.

You will be expected to manage multiple inquiries professionally, providing empathetic and timely responses. MCI offers competitive compensation, health benefits, and opportunities for career growth.