Banking Customer Support Pro | Inbound Calls

MCI; Tampa (FL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health benefits after 60 days

Career growth through internal promotions

Job summary

MCI is hiring for a customer service position in Tampa, FL, focusing on inbound and outbound customer calls. Responsibilities include resolving client inquiries, maintaining CRM records, and adhering to client policies. Ideal candidates should have at least 3 years of call center experience, a high school diploma, and strong organizational skills. MCI offers competitive pay based on experience and various benefits including paid time off and health coverage after 60 days.

This full-time role provides opportunities for career growth and a fun work environment.

Qualifications

• Must be 18 years of age.
• Minimum of three (3) years in a call center environment.
• Minimum of one (1) year in a customer service role.
• Strong team orientation and customer focus with a positive attitude.

Responsibilities

• Handle inbound customer calls in a courteous, timely, and professional manner.
• Listen to customers, understand their needs, and resolve issues.
• Accurately document call resolution and maintain customer CRM records.

Skills

Customer-service orientation

Ability to multi-task

Excellent interpersonal skills

Typing speed of 30–45 words per minute

Fluency in spoken and written English

Education

High School Diploma or Equivalent

Associate's Degree or higher (preferred)

Tools

Microsoft Office Suite

Customer Relationship Management (CRM) software

Job description

MCI is hiring for a customer service position in Tampa, FL, focusing on inbound and outbound customer calls. Responsibilities include resolving client inquiries, maintaining CRM records, and adhering to client policies. Ideal candidates should have at least 3 years of call center experience, a high school diploma, and strong organizational skills. MCI offers competitive pay based on experience and various benefits including paid time off and health coverage after 60 days.

This full-time role provides opportunities for career growth and a fun work environment.