Entry-Level Inbound Call Center Specialist

MCI; Tampa (FL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Paid training

Full benefits

Career growth

Paid time off

Job summary

MCI is seeking entry-level Customer Service Representatives for an on-site role in Tampa, FL. You will handle inbound calls, resolve disputes, process payments, and assist callers with inquiries while learning on the job.

No prior call center experience is required; paid training and opportunities for advancement are provided, along with full benefits and a supportive team environment at the ValorVIP office.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• The ability to evaluate, troubleshoot, and follow-up on customer issues.
• An aptitude for conflict resolution, problem-solving, and negotiation.
• Must be customer service oriented (empathetic, responsive, patient, and conscientious).
• Ability to multi-task, stay focused, and self-manage.
• Strong team orientation and customer focus.
• The ability to thrive in a fast-paced environment where change and ambiguity prevalent.
• Excellent interpersonal skills and the ability to build relationships with your team and customers.

Responsibilities

• Handle inbound and outbound calls to support customer service, technical support, and sales interactions.
• Interact with hundreds of customers each week across the country to resolve issues and upsell.
• Be a confident, fully engaged team player with a positive outlook.
• Follow scripts, policies, and procedures while using the knowledge base to answer questions.
• Document and process customer claims accurately in systems.
• Escalate issues to appropriate staff for resolution as needed.
• Attend meetings and training to stay updated on processes and program knowledge.

Skills

Communication skills

Typing 20 wpm

MS Office

Windows OS

Reliability

Team player

Customer service oriented

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI is seeking entry-level Customer Service Representatives for an on-site role in Tampa, FL. You will handle inbound calls, resolve disputes, process payments, and assist callers with inquiries while learning on the job.

No prior call center experience is required; paid training and opportunities for advancement are provided, along with full benefits and a supportive team environment at the ValorVIP office.