Entry-Level Helpdesk Analyst – TS/SCI Ready & Growth

Chenega Corporation; Missouri; On-site; USD 38,000 - 52,000; Full time

Job summary

Chenega MIOS is seeking a Junior Helpdesk Specialist in St. Louis, MO to provide first-line technical support for customer requests submitted via phone, email, or chat.

You will diagnose issues, guide users through problem-solving steps, and log incidents in the service management system while ensuring timely resolution and customer satisfaction. The role requires 1+ years in IT support, DoD environment exposure preferred, and the ability to obtain DoD 8140 IAT Level I within 6 months.

Qualifications

• Bachelor's degree OR Associate degree OR High school diploma or GED equivalent and 1+ years of Information Technology experience, or 3+ years of military experience, or 1+ years of government agency work experience.
• Operational experience with ServiceNow and experience within the Intelligence Community.
• Ability to obtain DoD 8140 IAT Level I within 6 months of hire; TS/SCI clearance with CI poly reliability.

Responsibilities

• Assist in providing technical assistance and support related to computer systems, hardware, or software.
• Respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.
• Respond to email or chat messages for customers seeking help.
• Walk customers through the problem-solving process.
• Run diagnostic programs to resolve problems.
• Follow up with customers to ensure issues were resolved.
• Create a ticket in the incident management system for all support calls.
• Provide first contact account resets, unlocking, troubleshooting, and security issue resolution.

Skills

Customer service

Communication

Teamwork

Problem solving

Education

Bachelor's degree

Associate degree

High school diploma or GED

Tools

ServiceNow

Microsoft Office

Windows OS

Job description

Chenega MIOS is seeking a Junior Helpdesk Specialist in St. Louis, MO to provide first-line technical support for customer requests submitted via phone, email, or chat.

You will diagnose issues, guide users through problem-solving steps, and log incidents in the service management system while ensuring timely resolution and customer satisfaction. The role requires 1+ years in IT support, DoD environment exposure preferred, and the ability to obtain DoD 8140 IAT Level I within 6 months.