Early-Career IT Helpdesk Specialist

Chenega MIOS SBU

St. Louis (MO)

On-site

USD 42,000 - 56,000

Full time

14 days+

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Job summary

Chenega MIOS in St. Louis, MO is seeking a Junior Helpdesk Specialist to deliver frontline IT support to government clients. The role emphasizes customer service, problem solving, and escalation through the ServiceNow system.

You will work 11am–9pm, Wednesday through Sunday, providing first-contact assistance for hardware, software, and account issues while maintaining security clearances, undergoing screening, and adhering to DoD 8140 IAT requirements.

Qualifications

Bachelor’s degree or Associate degree or high school diploma with IT experience requirements
Operational experience with ServiceNow
Experience within the Intelligence Community
Ability to obtain DoD 8140 IAT Level I within 6 months of hire
TS/SCI security clearance with CI poly
Background and drug screening must be passed

Responsibilities

Assist in providing technical assistance and support related to computer systems, hardware, or software
Assist in responding to queries, run diagnostic programs, isolate problems, and determine and implement solutions
Respond to email or chat messages for customers seeking help
Walk customers through the problem-solving process
Run diagnostic programs to resolve problems
Follow up with customers to ensure issue(s) were resolved
Gain feedback from customers about system usage
Run reports to determine malfunctions that continue to occur
Create a ticket in the approved incident management system for all support calls received or route user support calls to the appropriate IT Help Desk
Utilize Attempt First Call Resolution (FCR) for all requests received
Provide first contact account resets, unlocking, troubleshooting, and security issue/error resolution
Other duties as assigned