Entry-Level IT Helpdesk Specialist

Chenega Professional Services Strategic Business Unit; Springfield (VA); On-site; USD 34,000 - 44,000; Full time

Job summary

Chenega MIOS in Springfield, VA seeks a Junior Helpdesk Specialist to deliver responsive IT support and exceptional customer service from the Single-Point-of-Contact Desk. You will diagnose issues, guide users through solutions, and log incidents accurately while maintaining professional communication.

The role emphasizes growth through formal development programs, federal IT exposure, and opportunities to pursue DoD 8140 IAT certifications with potential for security clearance.

Qualifications

• Bachelor’s degree or higher, or 1+ years IT experience.
• Experience with ServiceNow and Intelligence Community environments.
• Ability to obtain DoD 8140 IAT Level I within 6 months.
• TS/SCI clearance or ability to obtain CI poly; background check pass.

Responsibilities

• Assist in providing technical assistance and support related to computer systems.
• Respond to customer queries via email or chat.
• Create and route tickets in the incident management system.
• Use first contact resolution (FCR) where possible.
• Follow up to ensure issues are resolved.

Skills

ServiceNow experience

Intelligence Community experience

Customer service

Problem solving

Education

Bachelor’s degree

Associate degree

High school diploma or GED

Tools

Microsoft Office

Job description

Chenega MIOS in Springfield, VA seeks a Junior Helpdesk Specialist to deliver responsive IT support and exceptional customer service from the Single-Point-of-Contact Desk. You will diagnose issues, guide users through solutions, and log incidents accurately while maintaining professional communication.

The role emphasizes growth through formal development programs, federal IT exposure, and opportunities to pursue DoD 8140 IAT certifications with potential for security clearance.