Senior IT Support Desk Specialist

Chenega Agile Real Time Solutions, LLC; St. Louis (MO); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Active Security+

Job summary

Chenega MIOS in St. Louis, MO is seeking a Senior Helpdesk Specialist to deliver first-line IT support to a government-facing environment.

You will troubleshoot hardware/software, manage tickets, and ensure customer satisfaction while following incident management processes.

This role requires DoD compliance, TS/SCI clearance, and the ability to obtain 8140 IAT I within 6 months.

Qualifications

• Bachelor’s degree with 6+ years of relevant experience, or an equivalent combination.
• Operational experience with ServiceNow is required.
• Experience in the Intelligence Community is preferred.
• Ability to obtain DoD 8140 IAT Level I within 6 months of hire.
• TS/SCI clearance and ability to pass background and drug screening.
• Active Security+ is preferred.

Responsibilities

• Provide technical assistance and support for computer systems, hardware, or software.
• Respond to queries, run diagnostics, isolate problems, and implement solutions.
• Handle email or chat requests and guide customers through problem-solving steps.
• Create or route incident tickets; use first contact resolution where possible.
• Follow up to ensure issues are resolved and gather user feedback.

Skills

Customer service

Communication

Teamwork

Problem-solving

Education

Bachelor's degree + 6+ years experience

Associate degree + 8+ years experience

HS/GED + 10+ years experience

Tools

ServiceNow

Windows OS

Job description

Chenega MIOS in St. Louis, MO is seeking a Senior Helpdesk Specialist to deliver first-line IT support to a government-facing environment.

You will troubleshoot hardware/software, manage tickets, and ensure customer satisfaction while following incident management processes.

This role requires DoD compliance, TS/SCI clearance, and the ability to obtain 8140 IAT I within 6 months.