Tier 1 Help Desk Analyst: Kickstart Your IT Support Career

Chenega MIOS; Arlington (VA); On-site; USD 68,000 - 75,000; Full time

Job summary

Chenega MIOS in Arlington, VA is seeking a Tier 1 Help Desk Analyst to provide first-line IT support for both classified and unclassified systems, handle password services, account management, and user training issues, and diagnose issues to restore normal operations quickly.

The role requires an Associate’s degree (or 2 years relevant experience), 3 years total IT experience, DoD IAT Level II Certification, DoD Top Clearance; TS with SCI eligibility is preferred.

Qualifications

• Associate’s degree. Can be substituted with 2 years of relevant experience.
• 3 years relevant experience
• Understanding of security principles in computing environments.
• Experience troubleshooting hardware and software on desktops and peripherals.
• Knowledge of incident ticket tracking systems.

Responsibilities

• Answer calls and provide first-level support for PC/server applications.
• Diagnose and resolve issues to restore IT operations quickly.
• Record incident details in ticketing systems for tracking.
• Escalate to Tier 3 with clear documentation as needed.
• Maintain and improve help desk processes to meet SLOs.

Skills

Customer service

Troubleshooting

Security principles

Windows troubleshooting

Communication

Education

Associate degree

Tools

Ticketing systems

Job description

Chenega MIOS in Arlington, VA is seeking a Tier 1 Help Desk Analyst to provide first-line IT support for both classified and unclassified systems, handle password services, account management, and user training issues, and diagnose issues to restore normal operations quickly.

The role requires an Associate’s degree (or 2 years relevant experience), 3 years total IT experience, DoD IAT Level II Certification, DoD Top Clearance; TS with SCI eligibility is preferred.