Growth-Driven IT Helpdesk Specialist

Chenega MIOS SBU; Springfield (VA); Presencial; USD 34.000 - 44.000; Jornada completa

Descripción de la vacante

Chenega MIOS invites you to join our Junior Helpdesk Specialist team in Springfield, VA, delivering responsive IT support for government operations. You will handle inquiries, diagnose issues, and guide users through resolutions while maintaining strong customer service standards.

Qualified candidates have a degree or relevant IT experience, familiarity with ServiceNow, and the ability to obtain DoD 8140 IAT Level I within six months; TS/SCI with CI poly is preferred.

Formación

• Bachelor’s degree or higher required, or commensurate IT experience.
• Experience with ServiceNow or IT help desk systems preferred.
• Must obtain DoD 8140 (IAT Level I) within 6 months of hire and TS/SCI clearance with CI poly.

Responsabilidades

• Provide technical assistance and support for computer systems, hardware, or software.
• Respond to queries, diagnose problems, and implement solutions.
• Assist customers via email, chat, or phone and guide them through problem-solving steps.
• Create and manage incident tickets in the support system and follow up to ensure resolution.
• Utilize FCR to resolve requests and support end users in a fast-paced environment.

Conocimientos

Customer service

Communication

Teamwork

Problem solving

Microsoft Office

Phone support

Educación

Bachelor’s degree

Associate degree

High school diploma or GED

Herramientas

ServiceNow

Descripción del empleo

Chenega MIOS invites you to join our Junior Helpdesk Specialist team in Springfield, VA, delivering responsive IT support for government operations. You will handle inquiries, diagnose issues, and guide users through resolutions while maintaining strong customer service standards.

Qualified candidates have a degree or relevant IT experience, familiarity with ServiceNow, and the ability to obtain DoD 8140 IAT Level I within six months; TS/SCI with CI poly is preferred.