Junior IT Helpdesk Specialist – ServiceNow & DoD-Ready

Chenega Professional Services Strategic Business Unit; St. Louis (MO); On-site; USD 38,000 - 48,000; Full time

Job summary

Chenega MIOS is seeking a Junior Helpdesk Specialist in St. Louis, MO to provide first-line IT support for customers and end users at the Single-Point-of-Contact IT Service Desk. The role emphasizes strong customer service, problem solving, and effective communication.

You will assist with diagnostics, ticketing, and user guidance, while contributing to a fast-paced team in a government-focused environment. Candidates should be able to obtain security clearances as required.

Qualifications

• Supports IT service desk operations and customer requests.
• Experience with government or intelligence community environments is a plus.
• Ability to obtain DoD 8140 IAT Level I within 6 months.

Responsibilities

• Provide technical assistance and support for computer systems, hardware, or software.
• Respond to queries, run diagnostics, and implement solutions.
• Create and route tickets in the incident management system.
• Use first contact resolution wherever possible.
• Assist end users and document issues and resolutions.

Skills

Customer service

Communication

Problem solving

Phone support

Teamwork

Education

Bachelor's degree

Associate degree

High school diploma or GED

Tools

ServiceNow

Microsoft Office

IT Help Desk tools

Job description

Chenega MIOS is seeking a Junior Helpdesk Specialist in St. Louis, MO to provide first-line IT support for customers and end users at the Single-Point-of-Contact IT Service Desk. The role emphasizes strong customer service, problem solving, and effective communication.

You will assist with diagnostics, ticketing, and user guidance, while contributing to a fast-paced team in a government-focused environment. Candidates should be able to obtain security clearances as required.