Tier 1 Help Desk Analyst – IT Support Specialist

Chenega MIOS SBU; Arlington (VA); On-site; USD 41,000 - 42,000; Full time

Job summary

Chenega MIOS is seeking a Tier 1 Help Desk Analyst in Arlington, VA to deliver first-level support, diagnose issues, and manage user accounts. The role focuses on incident handling, password services, and basic troubleshooting across Windows environments and enterprise IT systems.

Qualified candidates will have an Associate's degree (or 2+ years of experience), 3+ years in a similar role, and a DoD IAT Level II Certification with a DoD Secret Clearance.

Qualifications

• Associate's degree accepted or 2+ years of relevant experience.
• 3+ years relevant experience.
• DoD IAT Level II Certification required.
• DoD Secret Clearance required; Top Secret with SCI eligibility preferred.

Responsibilities

• Answering calls, initial diagnostics, and user account management.
• Provides first-level IT support for PC, server, or mainframe applications or hardware.
• Maintain and return customers to normal IT operations with minimal impact.
• Record all incident details in the ticketing system for tracking and escalation.

Skills

Help desk

Customer support

Troubleshooting

Ticketing systems

Education

Associate's degree

Tools

Windows OS

Office Suite

Job description

Chenega MIOS is seeking a Tier 1 Help Desk Analyst in Arlington, VA to deliver first-level support, diagnose issues, and manage user accounts. The role focuses on incident handling, password services, and basic troubleshooting across Windows environments and enterprise IT systems.

Qualified candidates will have an Associate's degree (or 2+ years of experience), 3+ years in a similar role, and a DoD IAT Level II Certification with a DoD Secret Clearance.