Senior IT Support Specialist

Chenega MIOS SBU; St. Louis (MO); On-site; USD 65,000 - 85,000; Full time

Job summary

Chenega MIOS is seeking a Senior Helpdesk Specialist in St. Louis, MO. The role delivers Tier I IT support to federal customers, handling calls, chats, and emails while ensuring high-quality service and incident resolution.

The candidate will work with ServiceNow, maintain security clearances, and participate in 8570/IAT Level I requirements, with a focus on customer satisfaction and rapid issue isolation.

Qualifications

• Operational experience with ServiceNow.
• Experience in the Intelligence Community.
• Ability to obtain DoD 8140 IAT Level I within 6 months.
• TS/SCI clearance and ability to pass background/drug screening.
• Proficient with Microsoft Word, Excel, and Office apps.

Responsibilities

• Provide superior customer service at the IT Service Desk in St. Louis, MO.
• Assist in resolving hardware, software, and account issues.
• Respond to queries via email, chat, or phone and guide users through fixes.
• Create and route tickets in the incident management system.
• Utilize first call resolution where possible and follow up on issues.

Skills

ServiceNow

Intelligence Community

IAT Level I

TS/SCI clearance

Background check

Microsoft Office

Education

Bachelor's degree

Associate degree

HS / GED

Tools

ServiceNow

Job description

Chenega MIOS is seeking a Senior Helpdesk Specialist in St. Louis, MO. The role delivers Tier I IT support to federal customers, handling calls, chats, and emails while ensuring high-quality service and incident resolution.

The candidate will work with ServiceNow, maintain security clearances, and participate in 8570/IAT Level I requirements, with a focus on customer satisfaction and rapid issue isolation.