Tier 1 Help Desk Analyst - IT Support & Troubleshooting

Njvc LLC; Arlington (VA); On-site; USD 41,000 - 42,000; Full time

Job summary

Chenega MIOS in Arlington, VA is seeking a Tier 1 Help Desk Analyst to deliver first-line IT support for DoD-level environments. You will handle incident tickets, diagnose hardware/software issues, and assist with account and password services to restore operations quickly.

Ideal candidates have DoD IAT II certification, a DoD Secret clearance, and at least 3 years of relevant experience; a TS/SCI eligibility is preferred.

Qualifications

• Associate's degree or 2+ years of relevant experience.
• 3+ years relevant experience.
• DoD IAT Level II Certification required.
• DoD Secret Clearance required.
• Top Secret with SCI eligibility preferred.

Responsibilities

• Answering calls, executing request fulfillment actions, providing functional user support, training issues, initial diagnostics/troubleshooting, account management, and password services, diagnosing and resolving issues on unclassified and classified office information systems.
• Provides support for implementation, troubleshooting, and maintenance of IT systems.
• Provides first-level problem identification, diagnosis, and resolution of problems.
• Maintain and return customers to normal IT Operations with the smallest possible impact on the business activity of the organization’s end user(s).
• Provides tier 1 support to end users for either PC, server, or mainframe applications or hardware.
• Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
• Simulates or recreates user problems to resolve operating difficulties.
• Recommend systems modifications to reduce user problems.
• Provide local and remote Technical Support Services for end-user support on multiple networks within the agency.

Skills

DoD IAT Level II Certification

DoD Secret Clearance

3+ years relevant experience

Top Secret with SCI eligibility

Education

Associate's degree

Job description

Chenega MIOS in Arlington, VA is seeking a Tier 1 Help Desk Analyst to deliver first-line IT support for DoD-level environments. You will handle incident tickets, diagnose hardware/software issues, and assist with account and password services to restore operations quickly.

Ideal candidates have DoD IAT II certification, a DoD Secret clearance, and at least 3 years of relevant experience; a TS/SCI eligibility is preferred.