Entry-Level Help Desk Tech - Growth, Flexible Work Options

TeamLogic IT, Henderson, NV; United States; Hybrid; USD 35,000 - 50,000; Full time

Benefits offered by this job

Free food & snacks

Free uniforms

Opportunity for advancement

Paid time off

Job summary

TeamLogic IT Marietta seeks an Entry-Level Help Desk Support Technician to join a fast-paced MSP team. You’ll be the first contact for client issues, deliver strong customer service, and learn TeamLogic IT processes across Windows and Microsoft 365 environments.

This on-site role requires residence in Georgia and offers growth from entry level toward System Admin, Network, or Security tracks. Salary ranges reflect local market and on-site responsibilities.

Qualifications

• 0–2 years of professional, academic, or internship IT experience.
• Foundational knowledge of Windows operating systems.
• Foundational knowledge of Microsoft 365 applications.
• Basic networking concepts (TCP/IP, DNS, DHCP).
• Strong customer service and professional communication skills.
• Ability to follow documented procedures and manage priorities.
• Must have a valid driver’s license and reliable local transportation.

Responsibilities

• Provide Tier 1 technical support to end users via phone, email, and remote tools.
• Troubleshoot common workstation, application, printer, and connectivity issues.
• Support Microsoft 365 apps including Outlook, Teams, OneDrive, SharePoint.
• Perform basic user account tasks: password resets, MFA help, new user setup.
• Install, configure, and support Windows/macOS workstations.
• Assist with device onboarding, imaging, and endpoint security deployment.
• Document work in Autotask and maintain asset records.
• Escalate complex issues per TeamLogic IT standards.

Skills

Windows OS

Microsoft 365

Networking basics

Customer service

Procedural adherence

Learning mindset

Driver's license

Tools

Autotask

ConnectWise

Job description

TeamLogic IT Marietta seeks an Entry-Level Help Desk Support Technician to join a fast-paced MSP team. You’ll be the first contact for client issues, deliver strong customer service, and learn TeamLogic IT processes across Windows and Microsoft 365 environments.

This on-site role requires residence in Georgia and offers growth from entry level toward System Admin, Network, or Security tracks. Salary ranges reflect local market and on-site responsibilities.