Entry-Level IT Help Desk Technician: Launch Your Career

MAU Workforce Solutions; Augusta (GA); On-site; USD 38,000 - 52,000; Full time

Job summary

MAU Workforce Solutions in Augusta, GA is seeking a Help Desk Technician to join our IT team. This entry‑level role provides hands‑on experience in a professional IT environment and supports employees with account access, software applications, Microsoft technologies, and troubleshooting.

You will learn IT service management practices, work with Microsoft 365 and Active Directory, and grow into more advanced IT support roles as you gain experience.

Qualifications

• High School Diploma or GED.
• 1–2 years of Help Desk/IT Support experience or relevant IT degree with internship/lab hands‑on coursework.
• Strong customer service and communication skills.
• Basic understanding of Windows operating systems.
• Proficiency with Microsoft Office applications.
• Strong problem‑solving and troubleshooting skills.
• Ability to learn new technologies quickly and manage multiple priorities.

Responsibilities

• Serve as the first point of contact for employee technology and system support requests.
• Troubleshoot issues related to software, applications, employee portals, and account access.
• Assist employees with password resets, account recovery, and system navigation.
• Document support requests, resolutions, and troubleshooting steps in the ticketing system.
• Escalate complex issues to IT support teams when necessary.
• Follow up with users to ensure issues are resolved and service expectations are met.

Skills

Customer service

Communication skills

Problem solving

Multitasking

Adaptability

Learn new technologies

Education

Associate's or Bachelor's degree in IT/CS or related field

Tools

Microsoft 365

Active Directory

Azure Active Directory

Ticketing systems

Job description

MAU Workforce Solutions in Augusta, GA is seeking a Help Desk Technician to join our IT team. This entry‑level role provides hands‑on experience in a professional IT environment and supports employees with account access, software applications, Microsoft technologies, and troubleshooting.

You will learn IT service management practices, work with Microsoft 365 and Active Directory, and grow into more advanced IT support roles as you gain experience.