Entry Level Help Desk Support Technician

TeamLogic IT, Henderson, NV; United States; Hybrid; USD 35,000 - 50,000; Full time

Benefits offered by this job

Free food & snacks

Free uniforms

Opportunity for advancement

Paid time off

Job summary

TeamLogic IT Marietta seeks an Entry-Level Help Desk Support Technician to join a fast-paced MSP team. You’ll be the first contact for client issues, deliver strong customer service, and learn TeamLogic IT processes across Windows and Microsoft 365 environments.

This on-site role requires residence in Georgia and offers growth from entry level toward System Admin, Network, or Security tracks. Salary ranges reflect local market and on-site responsibilities.

Qualifications

• 0–2 years of professional, academic, or internship IT experience.
• Foundational knowledge of Windows operating systems.
• Foundational knowledge of Microsoft 365 applications.
• Basic networking concepts (TCP/IP, DNS, DHCP).
• Strong customer service and professional communication skills.
• Ability to follow documented procedures and manage priorities.
• Must have a valid driver’s license and reliable local transportation.

Responsibilities

• Provide Tier 1 technical support to end users via phone, email, and remote tools.
• Troubleshoot common workstation, application, printer, and connectivity issues.
• Support Microsoft 365 apps including Outlook, Teams, OneDrive, SharePoint.
• Perform basic user account tasks: password resets, MFA help, new user setup.
• Install, configure, and support Windows/macOS workstations.
• Assist with device onboarding, imaging, and endpoint security deployment.
• Document work in Autotask and maintain asset records.
• Escalate complex issues per TeamLogic IT standards.

Skills

Windows OS

Microsoft 365

Networking basics

Customer service

Procedural adherence

Learning mindset

Driver's license

Tools

Autotask

ConnectWise

Job description

Future Opening: Entry Level Help Desk Support Technician

• Free food & snacks
• Free uniforms
• Opportunity for advancement
• Paid time off

TeamLogic IT Marietta is seeking a motivated and customer-focused Entry-Level Help Desk Support Technician to join our Managed Services team. This position is ideal for an early-career IT professional who is eager to grow technical skills while supporting small and mid-sized business clients in a fast-paced MSP environment.

The Help Desk Support Technician serves as a first point of contact for client technical issues, delivering high-quality customer service while learning and applying TeamLogic IT standards, tools, and processes across Microsoft-based environments.

This role requires on-site availability and local residence in Marietta, Kennesaw, or Acworth, Georgia.

Service Desk & Client Support

• Provide Tier 1 technical support to end users via phone, email, and remote support tools
• Troubleshoot common workstation, application, printer, and connectivity issues
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint
• Perform basic user account tasks such as password resets, MFA assistance, and new user setup
• Install, configure, and support Windows and macOS workstations
• Assist with device onboarding, imaging, and endpoint security deployment
• Perform basic Active Directory and Azure AD (Entra ID) tasks following documented procedures
• Escalate advanced or unresolved issues according to TeamLogic IT standards

Networking & Connectivity (Foundational)

• Troubleshoot basic networking issues including Wi-Fi access, VPN connectivity, and IP conflicts
• Assist senior technicians with networking tasks as assigned
• Properly document and elevate complex network issues

Security & Compliance Awareness

• Assist with endpoint patching, antivirus alerts, and security hygiene tasks
• Follow TeamLogic IT security policies and client compliance requirements
• Support vulnerability remediation activities under supervision

Documentation & Process

• Accurately document all work performed in Autotask PSA
• Maintain asset and configuration records
• Contribute to internal documentation and knowledge base articles
• Adhere to SLAs, change management, and operational procedures
• Work closely with senior technicians and engineers
• Participate in training, onboarding, and professional development

Required Qualifications

• 0–2 years of professional, academic, or internship experience in information technology

Foundational knowledge of:

• Windows operating systems
• Microsoft 365 applications
• Basic networking concepts (TCP/IP, DNS, DHCP)
• Strong customer service skills and professional communication abilities
• Ability to follow documented procedures and manage multiple priorities
• Willingness to learn and grow in a structured MSP environment
• Must maintain a clean driving record, with no moving violations or major infractions within the past three (3) years, and meet company vehicle and insurance eligibility requirements
• Valid driver’s license and reliable local transportation

Preferred Qualifications

• Exposure to Active Directory, Azure AD (Entra ID), or VPN tools
• Entry-level certifications
• Familiarity with ticketing systems such as Autotask, ConnectWise, or similar
• Military or veteran experience is a plus

Career Growth

This role is an entry point into TeamLogic IT’s technical career path, with advancement opportunities into:

• Level 2 Service Desk Technician
• Systems Administrator
• Network or Security Engineering roles

Advancement is based on performance, technical growth, and certification achievement.

Flexible work from home options available.

Compensation: $35,000.00 - $50,000.00 per year

Our growth isn’t measured in numbers, it’s an investment in aligning with the best talent.

If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seeded need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

We’re Committed to a People First Culture

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.

The environment of the office is very welcoming and collaborative. Everyone is willing to help each other out. Coworkers and President are very friendly and enjoy working with the clients. I felt I was fairly compensated for my skill set and there was plenty of opportunity for growth, raises, and advancement. The President is a very understanding family man that truly cares about his employees and their success.