Entry-Level IT Help Desk Tech — Fast-Track MSP Support

Comunidade Metodista; Smyrna (GA); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Paid time off

Professional development assistance

Retirement plan

Vision insurance

Job summary

SMB IT Solutions in Smyrna, GA is seeking a Junior / Level 1 Help Desk Technician to provide first-line technical support. You will handle inquiries via phone, email, or ticketing system and guide clients through basic troubleshooting to ensure quick resolution.

The role requires at least 1 year in a help desk environment and a 4-year degree. On-site work with benefits including health and 401(k) matching is offered.

Qualifications

• Requires a 4-year degree from an accredited institution.
• Experience: Help Desk 1 year minimum.
• Strong communication and customer service skills.
• Ability to work in-person in Smyrna, GA.

Responsibilities

• Provide first point of contact for customers via phone, email or ticket.
• Deliver friendly, quick, and helpful support to clients.
• Perform basic remote troubleshooting and document steps taken.
• Use the ticketing system to track and close tickets efficiently.
• Escalate complex issues to senior team members as needed.

Skills

Customer service

Remote troubleshooting

Ticketing system

RMM Tool

PSA software

Microsoft 365

Communication

Time management

Education

4-year degree

Tools

Ticketing system

RMM Tool

PSA software

Microsoft 365 Platform

Job description

SMB IT Solutions in Smyrna, GA is seeking a Junior / Level 1 Help Desk Technician to provide first-line technical support. You will handle inquiries via phone, email, or ticketing system and guide clients through basic troubleshooting to ensure quick resolution.

The role requires at least 1 year in a help desk environment and a 4-year degree. On-site work with benefits including health and 401(k) matching is offered.